Lexikon's History of Computing

Hewlett-Packard's Letter to Customers
Re HP and Compaq Merger May 2002

Dear HP customer,

We'd like to take a moment to introduce you to the new HP.
Today, we bring together two great companies to create one world-class technology leader that we hope will earn the role of your partner of choice. Hard work and the courage of our convictions brought us to this day. Now, we're eager to prove we can seize the moment and lead the change in our industry. Most important, we're eager to demonstrate that our passion for customers is stronger than ever.

We believe this merger offers you important benefits. By combining our strengths, we not only create the industry's leading portfolio of products, technologies and solutions, we're putting an extraordinary set of people, skills and processes at your disposal. We more than double the number of IT architects, consultants and professionals available to help you get the most out of your technology investments. We are now the leader in the technologies that are essential to running businesses: servers, fault-tolerant systems, storage solutions, network management software, imaging and printing solutions and personal computers. We have doubled the size of our sales force, enabling us to serve you more effectively and deliver greater value. We have increased our research and development capabilities so that we continue to make meaningful advances in technology that benefit you. And we have strengthened our position as the world's most innovative and successful consumer IT company, which gives us a unique opportunity to help our customers bridge the world between digital content and commerce.

By joining forces, we will also be able to reduce costs and improve our operating model, enabling us to devote more of our resources toward pursuits that produce greater value for you—today and in the future.

While this merger obviously signifies change, we are committed to making the process of integrating our two companies as transparent as possible. In fact, many aspects of doing business with the combined company will remain the same—starting with our unwavering commitment to putting customers first. Around the world, employees and partners of the new HP will make every effort to ensure that your day-to-day interactions with the new company go smoothly throughout the integration period—and beyond. In the coming weeks, we will provide you with more information on the new HP.

On behalf of the people of the new HP, we would like to thank you for standing by us through this important journey. We do not take your loyalty for granted. We look forward to proving ourselves and building a new kind of technology company—one that you will be proud to call your strategic IT partner.

Warm regards,
Carly Fiorina
Chairman and Chief Executive Officer Michael Capellas

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